Neon Line | Active Drop

We offer fast and reliable shipping for all our clothing items. Orders are processed within 1-2 business days and shipped via standard delivery, which typically takes 3-5 business days.

Express shipping options are also available at checkout for an additional fee, ensuring your fashion essentials arrive even sooner. Enjoy free shipping on orders over 5500Rs. For any questions regarding your order, please contact our customer service team for assistance.

At Active Now, we are committed to delivering premium quality and ensuring your satisfaction. If your purchase doesn't meet your expectations, we offer a straightforward exchange process.



1. Exchange Period

You may request an exchange within 7 days of receiving your order. We accept exchanges under the following conditions:



The size is not the right fit for you.

The product received is damaged or has a manufacturing defect.

The item delivered is different from your original order.

2. Conditions for Exchange

To ensure a smooth process, please make sure that:



The item remains unworn, unwashed, and unused.

All original tags and packaging are intact.

The request is initiated within the 7-day timeframe.

3. Shipping Costs

Please note that shipping charges for returns and exchanges are to be borne by the customer. Delivery charges for the initial order and the exchange shipment are non-refundable.



4. Refund Policy

We offer refunds only in cases where the product is defective and a replacement is unavailable. Approved refunds will be processed via Bank Transfer within 5-7 business days after we receive and inspect the returned article.



5. How to Exchange

To initiate your request, please contact our official representative via:



WhatsApp: +92 370 6023433

Email: Support@acticnow.com

Please provide your Order ID and a brief description of the issue. For damaged items, a photo or short video is required for verification.